Vonage Can make Microsoft Teams Smarter and a Central Hub for Communications

HOLMDEL, N.J., April 22, 2021 /PRNewswire/ — Vonage  (Nasdaq: VG), a world chief in cloud communications serving to businesses accelerate their electronic transformation, announced new abilities for its Vonage Company Communications (VBC) for Microsoft Teams integration, furnishing 50+ business-grade calling capabilities, SMS and MMS capabilities and a lot more through immediate routing, enabling enterprises to present their staff members with the instruments to hook up and work from any place.

“1st launched in early 2020, Vonage Business enterprise Communications for Teams is powering collaboration abilities for our clients by bringing every little thing jointly in a shared workspace for their workers – all from inside of the Microsoft Teams app,” mentioned Savinay Berry, EVP of Solution and Engineering for Vonage. “With these enhancements to an now robust merchandise giving, our prospects now have obtain to a lot more than 50 top quality calling features, SMS and MMS and wealthy client information by way of make contact with heart and CRM integrations to make it possible for staff members to carry on functioning the way they’re accustomed to, and where they are most productive, without having disruption – from anywhere.”

VBC for Teams is created for world wide businesses that have adopted Microsoft Groups as their collaboration resolution, enabling them to unify their communications inside Teams. They will now have accessibility to 50+ business quality contacting capabilities, SMS, MMS and integrations with call centers and CRM. By leveraging present IT investments and by means of Vonage Direct Routing, companies can seamlessly embed VBC into their Microsoft Teams software, retain present quantities, keep present phones and other gadgets and acquire full command of their communications answer with an built-in calling and collaboration practical experience.

“ClearFreight has places of work in nations around the world across the world, making it difficult to find a unified communications alternative that has the abilities to carry all our destinations alongside one another. We just lately made the shift to applying Microsoft Teams and had been hunting for a service provider with a robust integration in that software,” claimed Calvin Hung, Community & Tech Assistance Supervisor, for intercontinental logistics corporation, ClearFreight. “Vonage was the a single resolution that satisfied all our needs, with a practical, one application integration into Microsoft Teams, as well as the means to guidance our global places.” Go through a lot more about how ClearFreight is connecting groups all-around the world with Vonage. 

Improved calling capabilities
VBC for Teams has all the benefits of the VBC unified communications solution, guaranteeing workforce have the premium contacting features and features, as well as organization-quality excellent and dependability they have to have to be profitable in modern distant world. VBC for Groups also gives enterprises the ability to properly converse and collaborate with clients close to the entire world, offering them with the option to use local figures in extra than 100 international locations.

SMS and MMS collaboration
In response to shopper desire for richer, omnichannel collaboration applications, VBC for Groups now features the capacity to deliver and obtain SMS and MMS, both equally internally and externally in North The united states. Uniquely embedded into Microsoft Groups and supported throughout devices and working methods, messaging with SMS and MMS delivers staff members with the skill to improved link with each other and with shoppers from 1 conversation platform to send and obtain textual content, pictures or video clip.

Integration choices with call facilities and up to 10 top CRMs
Microsoft Teams people will also profit from VBC’s seamless integration with get in touch with facilities, as very well as small business apps which includes up to 10 of present day top CRMs, these as Microsoft Dynamics and Salesforce. This seamless integration removes the need to have to toggle amongst applications and screens, and provides workers with brief access to shopper facts all from 1 place, escalating productivity and enhancing shopper interactions – even though guarding IT investments.

“This integration from Vonage delivers customers of Microsoft Teams an exciting alternative. They can retain the Microsoft indigenous knowledge, still leverage Vonage features, these as programmability, world providers, and 5 nines trustworthiness,” claimed Dave Michels, Principal Analyst at TalkingPointz. “Vonage also brings to the table an considerable, world-wide SMS and MMS community that can broaden multi-channel interoperability, and a absolutely built-in CCaaS alternative which is integrated to Dynamics and other CRMs.”

About Vonage

Vonage, (Nasdaq:VG) a world-wide cloud communications chief, aids firms speed up their electronic transformation. Vonage’s Communications System is fully programmable and lets for the integration of Online video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage’s completely programmable unified communications and call heart applications are constructed from the Vonage system and allow businesses to remodel how they communicate and run from the office environment or anyplace, offering enormous flexibility and guaranteeing business enterprise continuity.

Vonage Holdings Corp. is headquartered in New Jersey, with places of work all through the United States, Europe, Israel, and Asia. To follow Vonage on Twitter, be sure to check out twitter.com/vonage. To grow to be a lover on Facebook, go to fb.com/vonage. To subscribe on YouTube, go to youtube.com/vonage.

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