Small business Analyst at QES – IT-On-line

My shopper dependent in Cape City (Northern Suburbs) is presently wanting for a Senior Small business Analyst to sign up for them on an unbiased deal foundation

Work intent
As a Business Analyst you will engage in a significant job as a challenge solver and be the particular person who assists in defining and enabling organization adjust in an agile ecosystem. Your primary obligation is to supply alternatives that are match for intent, that emphasis on efficiencies and that deliver small business worth.

Desire will be given to candidates who have encounter with jobs implemented for a connect with centre / conversation centre, those that have worked as Analysts in a contact centre, and these with working experience of employing MS Dynamics 365.

Important results
The following results will be predicted to be achieved by the Business enterprise Analyst:

  • Comprehending company desires as they relate to a opportunity transform or transformation
  • Performing as an advisor to the business on most effective outcomes for a individual small business dilemma or initiative
  • Facilitating team workshops and conferences
  • Describing specialized jargon to non-technical/ business groups
  • Gathering, figuring out and documenting organization requirements
  • Simplifying needs, so they are easily understood across the complete crew
  • Setting up interactions with all crucial stakeholders this incorporates small business homeowners, product or service house owners, growth teams, trainers and customers
  • Small business system modelling and increasing company processes throughout different enterprise models, procedures and devices
  • Employing, testing and deploying options to organization issues (includes facilitating and co-ordinating Person Acceptance tests)
  • Supporting organization changeover and aiding to build alter (consists of transfer of information to buyers, trainers and peers)
  • Aid in the constant improvement, improvement and implementation of the evaluation framework
  • Mentoring and coaching of other organization analysts
  • Knowing of mobile application style
  • Functioning in an agile team inside of the scrum framework

Qualifications and practical experience

  • At minimum 5 years’ practical experience as a business analyst
  • Practical experience in the Financial investment industry or Economical solutions advantageous
  • Pertinent formal qualification in Small business Investigation. E.g. Certification of Competency in Small business Assessment (CCBA) or Advanced Diploma in Business enterprise analysis (AdBA)
  • Honours diploma in details technologies / devices or equivalent will be useful
  • Working experience doing work on jobs implemented for a simply call centre / interaction centre, functioning as as a BA in a get in touch with centre, or knowledge of applying MS Dynamics 365 will be beneficial.


  • Outstanding Conversation abilities (verbal & created in English & Afrikaans)
  • Ability to perform across several teams and control conflicting priorities
  • Robust Facilitation and negotiation capabilities
  • Interpersonal techniques, romantic relationship making
  • Analytical imagining & dilemma-solving
  • Customer Providers Orientation
  • Treating Shoppers Rather
  • Data accumulating
  • Focus to element
  • Concern for get & accuracy
  • Stress and force tolerance
  • Adaptability
  • Innovative thinking
  • Adaptability
  • Preparing, prioritising and organising


  • Good, enthusiastic ‘can do’ frame of mind
  • Means to operate below strain
  • Honesty, integrity and respect
  • Final results Pushed
  • Teamwork
  • Ability to operate independently
  • Resilience

Ideal Expertise:

  • MS Dynamics 365
  • Procedure Modelling
  • Business enterprise Method Investigation
  • Business evaluation
  • Simply call Centre

Ideal Operate Experience:

Wished-for Qualification Stage:

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